How are orders delivered?
Our fulfillment partners ship orders directly to your address. Pinebridge Goods is your contact for tracking, delivery updates and order support. See our shipping policy for full delivery details.
Where do you deliver?
We offer free Standard shipping to street addresses in the contiguous United States and Washington, DC. We do not currently serve Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.
How long does delivery take?
We aim to dispatch within five business days after payment. Estimated delivery is 10–25 business days after payment, including processing. Customs, carrier and supplier delays can affect arrival. Read the shipping policy for delivery and import-charge details.
Will I receive tracking?
We send tracking details when available. Items may arrive in separate parcels. A shipping label does not, by itself, mean the carrier has received the parcel.
What if I need a refund?
Contact us within 30 calendar days of delivery. Approved refunds for our everyday home, pet cleanup, travel and desk accessories and supplies do not require a physical return. Change-of-mind requests require unused, complete items. See our return and refund policy for details, including damaged, incorrect or missing orders. Please contact us before mailing anything.
How do I get help or change an order?
Email pinebridge.goods.2026@proton.me with your order number. Contact us promptly for address corrections or cancellation requests; changes may no longer be possible once fulfillment has started.