Shipping policy

Shipping destinations and charges

We ship to street addresses in the contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses. Standard shipping is free for the current collection. Applicable sales tax is shown at checkout.

Where orders ship from

Our current products ship from China through CJDropshipping, our third-party fulfillment supplier. Pinebridge Goods remains your seller and contact for order support. Supplier availability may include items transferred from a factory before dispatch.

Processing and delivery

We aim to dispatch within 5 business days after payment. Delivery is estimated at 10–25 business days after payment, including processing. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Customs, supplier delays and carrier disruptions can affect timing. Please do not order for a fixed event date without first checking with us.

We provide tracking when available. A shipping label alone does not mean the carrier has received the parcel. Items may arrive separately.

Delays and missing deliveries

If we cannot dispatch within the stated period, we will contact you before it expires with a revised dispatch date and a choice to accept the delay or cancel for a full refund. If you do not affirmatively accept the delay by that deadline, we will cancel and refund the affected items and associated shipping charges.

If an order has not arrived by the end of its estimated delivery window, contact us for a replacement at no extra charge, if available, or a refund for the missing items and associated shipping charges. Pinebridge Goods handles the supplier and carrier investigation.

Import charges and address changes

Import duties and customs-clearance charges may apply separately and are not included unless explicitly stated at checkout. If our supplier identifies an additional charge before dispatch, we will explain it and obtain your agreement or cancel and fully refund your order. We will not charge a higher price without your agreement. Contact us before paying an unexpected carrier charge.

Check your delivery address carefully. Email us promptly to request a correction or cancellation. Changes cannot be guaranteed once fulfillment has started; we will explain the available options.

Contact: pinebridge.goods.2026@proton.me. See our Return and refund policy.

Effective September 9, 2026.