Refund policy

Requesting help

Email pinebridge.goods.2026@proton.me within 30 calendar days of delivery with your order number and a short description of the issue. For a damaged or incorrect item, photos help us resolve the problem; tell us if you cannot provide them. We aim to reply within 2 business days.

Damaged, faulty, incorrect or missing items

We offer a replacement at no extra charge, if available, or a refund for the affected item and associated shipping charges. Our Shipping policy explains delivery estimates and missing-delivery remedies.

Changed your mind

Unused, complete items in their original condition qualify for a refund when requested within 30 days of delivery. We do not charge a restocking fee. Any separately charged original shipping is not refunded for change-of-mind requests.

For our everyday home, pet cleanup, travel and desk accessories and supplies, approved refunds do not require a physical return. Contact us before mailing anything. Do not send products to the supplier address or our business correspondence address.

Cancellation before dispatch

Contact us as soon as possible. We will cancel and fully refund an order when fulfillment can still be stopped. If processing has begun, we will explain the available options. Our shipping-delay cancellation terms continue to apply.

Refund timing

Approved refunds are initiated to the original payment method within 5 business days. Your payment provider may take additional time to display the refund. Contact us if it has not appeared after the provider's stated processing period.

These terms do not limit your rights under applicable consumer law.

Effective September 9, 2026.