Refund policy

Requesting help

Email pinebridge.goods.2026@proton.me within 30 calendar days of delivery with your order number and a short description of the issue. For a damaged or incorrect item, photos help us resolve the problem; tell us if you cannot provide them. We aim to reply within 2 business days.

Damaged, faulty, incorrect or missing items

We offer a replacement at no extra charge, if available, or a refund for the affected item and associated shipping charges. If we require a return for a damaged, faulty or incorrect item, we provide return instructions and cover the necessary return shipping. Our Shipping policy explains delivery estimates and missing-delivery remedies.

Changed your mind

Request a return within 30 calendar days of delivery. Items must be unused, unwashed, complete and in original saleable condition with tags and packaging, including any bedding or bath storage bags. We do not charge a restocking fee. Any separately charged original shipping is not refunded for change-of-mind returns. You are responsible for change-of-mind return shipping unless we confirm a free label for your return.

Return instructions

Contact us before mailing anything. We will confirm whether a physical return is required and provide an authorized return address or label and the return deadline. Products may need to go to different fulfillment partners. Do not send products to an address on a parcel or to our business correspondence address without our instructions. Keep the return tracking receipt. A refund without a physical return is available only when we confirm it for your case.

Cancellation before dispatch

Contact us as soon as possible. We will cancel and fully refund an order when fulfillment can still be stopped. If processing has begun, we will explain the available options. Our shipping-delay cancellation terms continue to apply.

Refund timing

For physical returns, allow up to 14 business days after receipt for inspection and a decision. Approved refunds are initiated to the original payment method within 5 business days after approval. Your payment provider may take additional time to display the refund. We will contact you if inspection is delayed or an item does not meet the stated return conditions.

These terms do not limit your rights under applicable consumer law.

Effective September 15, 2026. Orders placed before this update retain the return terms shown when purchased.